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Velanora Memorial Registry
Create Memorial

Instructions to create a Velanora Digital Memorial

A Velanora Memorial is built as a full-screen emotional journey. As the Custodian, you decide how that journey begins, how it flows, and how it concludes.

Create Memorial

Details

Name of departed
Required.
Date of birth
Required.
Date of death
Required.
Heading
Only visible in the Gateway.
Epitaph
Only visible in the Gateway.
End Template message
Final LifeSlide message.
Leave message
Only visible on the Exit Gate.

* Velanora Registry uses the international date format: Day / Month / Year (DMY, ISO 8601).

Build your memorial

LifeSlides

LifeSlides provide the core of the Memorial experience.

In Create Memorial, LifeSlides are shown as thumbnails so you can preview, reorder, and edit the Memorial journey.

A LifeSlide is either a Photo LifeSlide or a Story LifeSlide. It is never both.

Add to Life

Add Photo
Add Story

Use these actions in the Life section to build the Memorial journey.

Autoplay & Duration

LifeSlides autoplay automatically.

  • You choose how long each LifeSlide appears
  • Duration can be set from 1 to 30 seconds
  • LifeSlides play in the order you arrange them

Add a Photo LifeSlide

  1. Go to the Life section
  2. Select Add Photo
  3. Upload an image
  4. Set the duration (1–30 seconds)
  5. Save

Supported formats: JPG, JPEG, PNG, WEBP.

A Photo LifeSlide can be marked as the Primary Photo.

Portrait or near-portrait photos often display more comfortably across phones, tablets, and larger screens.

Add a Story LifeSlide

  1. Go to the Life section
  2. Select Add Story
  3. Enter your text
  4. Set the duration (1–30 seconds)
  5. Save

Shorter story text is usually easier to read. LifeSlides are designed to be read without scrolling, particularly on mobile devices.

You may edit, review, and refine story text at any time.

Final LifeSlide (End Template)

The Memorial journey ends with the End Template.

  • Primary Photo
  • Name of the departed
  • Date of birth and date of death
  • End Template message (defaults to "In Loving Memory" — you may choose any message and edit it at any time)

Select a Colour Theme

Each Memorial has a colour theme that defines the background colour used throughout the Memorial journey.

As the Custodian, you select the colour theme during creation and may change it at any time.

  • The selected colour theme applies to all LifeSlides
  • It provides a consistent visual tone for the Memorial
  • The End Template uses the same colour theme for continuity

Select Music

You may select background music for the Memorial.

  • Music plays throughout the Memorial journey
  • Music automatically fades out during the End Template

The selected music track plays throughout the Memorial and gently loops as the experience continues. Ideally, choose a track whose length suits the Memorial without needing to loop, and preview the music to ensure its timing feels right for the experience.

Music selections can be previewed before making a choice.

Select a Gateway

Every Memorial begins with a Gateway. As the Custodian, you select which Gateway is used.

A preview is available before making your choice.

Before completing your Memorial

Remember to tick the Terms & Conditions box before completing your Memorial.

Summary

  • You select which Gateway is used
  • Heading and epitaph appear only on the Gateway
  • You select music, which plays throughout the Memorial journey and fades on the End Template
  • You select a colour theme that defines the visual tone of the Memorial
  • LifeSlides provide the core of the Memorial experience and are shown as thumbnails in Create Memorial
  • Use Add Photo and Add Story from the Life section
  • LifeSlides autoplay with durations 1–30 seconds
  • A Photo LifeSlide can be marked as the Primary Photo
  • The Leave message appears only on the Exit Gate
  • Everything is editable at any time

Search, Sharing, and Trial Memorials

Trial Memorials

  • they are private
  • they cannot be searched
  • they cannot be shared
  • they are viewable only by the Custodian

A memorial remains a trial until it is upgraded.

Expired Trial Memorials

A trial memorial is considered expired once the 7-day trial period has ended and it has not been upgraded.

Expired trial memorials are subject to periodic removal.

Published Memorials

  • they may be shared via direct link
  • they may appear in search results if the Custodian opts in (Custodian consent)

Sharing via direct link is always available for published memorials.

Troubleshooting

If something doesn’t look right, try the steps below — most issues are resolved quickly.

Photos won’t upload

+
  • Check the file is JPG, JPEG, PNG, or WebP
  • Try a smaller file if the image is very large
  • Refresh the page and try again

My LifeSlide isn’t showing or looks out of date

+
  • Make sure the LifeSlide was saved after editing
  • If you’ve edited multiple LifeSlides, use Update Complete Memorial
  • Refresh the page and reopen the Memorial

Image won’t load

+

In some cases, an image may not load if it was added during a trial memorial that has since expired or been removed.

To resolve this:

  1. Open the affected LifeSlide
  2. Upload or re-select the image
  3. Save the LifeSlide
  4. Select Update Complete Memorial

This will restore the image correctly.

My LifeSlide background is black on mobile

+

On some Android devices (including certain Samsung phones), the system may default to a dark background with light text when displaying full-screen content. This can occur due to device-level settings such as Dark Mode, High Contrast, or other Accessibility display preferences.

In these cases, your Memorial is still displaying correctly — the phone is simply applying its own visual settings.

What you can do:

  • Check whether Dark Mode is enabled on the device
  • Review Accessibility settings such as High Contrast or Colour Inversion
  • Try viewing the Memorial on another device to compare
  • Refresh the page after adjusting system display settings

This is normal behaviour on some devices and does not mean anything is wrong with your Memorial. Your content remains safe, unchanged, and will display normally on other phones and screens.

The image looks cropped or doesn’t fit nicely

+
  • Portrait or near-portrait images usually display more comfortably
  • Try a different photo or re-upload a cropped version

Story text feels hard to read on mobile

+
  • Shorter story text is usually easier to read
  • LifeSlides are intended to be read without scrolling on mobile
  • You may edit, review, and refine story text at any time

Music isn’t playing

+
  • Check your device isn’t on silent and the volume is up
  • Refresh the page
  • Try selecting and saving the music again

Dates look wrong

+
  • Velanora Registry uses Day / Month / Year (DMY)
  • Double-check that Day and Month haven’t been swapped
Still stuck?

If your Memorial is active and the issue continues, please contact velanorasupport@gmail.com for assistance.

Create Memorial